would you get inked for your company?

So much of what is on the cutting edge of building employee engagement is really just applying well known customer service principles with employees instead of customers. Most of it is just about creating human connections and treating others at least as well as we’d want to be treated (wait, you say that’s not a … Read more…

what if it’s not about employee engagement?

Employee engagement is a HUGE issue. But… maybe the problem is we’re focused on the wrong thing. Maybe disengagement is a symptom and we keep trying to fix people rather than addressing the underlying causes. Maybe it’s not as hard as we think. Maybe it’s not even really about engagement. What if it’s about the … Read more…

short book review: Dangerous Ideas by Alf Rehn

Innovation and creativity are all the buzz. You can’t escape the flash flood of blogs and articles telling you how to be more creative. I had gotten pretty jaded and had started thinking that maybe we should worry less about being Innovative (with a capital “I”) and worry more about just making better stuff and … Read more…

ignoring the success stories

There’s two kinds of business success stories that everyone talks about and then learns nothing from. The first is the upstart business that is just doing things disruptively different. Their organizational structure and processes go against the cookie cutter business school best practices. Companies like Valve with its completely flat org chart and BrewDog with … Read more…